Reference

How betslot Handles Your Personal Information

We keep this policy short and direct so you know exactly what data we hold, why we hold it, and how you can ask us to change or remove it.

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PRIVACY HELP

Reach Our Privacy and Data Team

If you have a question about your stored data or want to request a correction, our support channels are available around the clock. You can reach us through live chat on the site, through email, or via our social channels. We aim to respond to data-related requests within one working day, and we will confirm any changes back to the same contact method you used.

Team online

Live Chat

Open live chat from any page on the site. Tap the chat icon in the bottom corner, select the privacy or data category, and describe your request. Our agents can pull up your account to verify identity before making changes to stored details.

Email Request

Send a message to our support email with your registered phone number and a short description of what you need changed or deleted. We verify your identity through a follow-up code sent to your linked bKash, Nagad or Rocket number before actioning anything.

Social Channels

Reach us through our verified social media pages if live chat or email is not convenient. We will never ask for your password through social messages. Any data request raised here gets escalated internally to the same privacy queue as email.

DATA HANDLING DETAIL

Explore How We Protect and Manage Your Data

We built our data practices around the reality that most of our users transact through mobile wallets on their personal phones. That means session security, wallet-linked verification and minimal data collection are not abstract goals for us — they are how the platform actually works day to day. Below are six areas where you can see exactly what we do with information you provide.

Encrypted Storage

All personal identifiers and wallet details sit behind encryption at rest. Even internal support agents access your data through a masked view — they see the last four digits of your linked bKash or Nagad number, never the full string…

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. No advertising cookies run on our pages.

Account Security Checks

Unusual login patterns — a new device, a different region, multiple failed attempts — trigger a verification step sent to the phone number linked to your Rocket, bKash or Nagad wallet.

Data Retention Period

We hold your account data while your account is active. After you close it, we retain transaction records for a limited audit window required by our payment partners, then purge personal identifiers.

Third-Party Sharing

We share data only with the mobile money provider processing your transaction — bKash, Nagad or Rocket — and only the minimum fields needed to complete or verify a transfer. No data goes to advertisers, data brokers or unrelated platforms.

Your Rights and Requests

You can ask us to export a copy of all data we hold on you, correct inaccurate fields, restrict processing while a dispute is open, or delete your account entirely.

Check Answers to Frequent Data Questions

These are the privacy-related questions our support team fields most often. If your situation is not covered here, reach out through live chat or email and we will give you a direct answer within one working day.

We collect your name, email, phone number and the mobile wallet identifier you link — whether that is bKash, Nagad or Rocket. We also log device type, browser version and IP-based region to serve the correct page layout and detect login anomalies.

No. We share the minimum transaction data required with your chosen mobile money provider to process deposits and withdrawals. Outside that narrow scope, your personal information stays within our internal systems and is never sold or passed to advertisers.

Open live chat or send an email to our support address with the subject line containing your request. After verifying your identity through a code sent to your linked wallet number, we compile and send an export file within a few working days.

Yes. Contact support through live chat or email and request full account deletion. We will verify your identity, close the account, and begin the deletion process. A short retention window applies to transaction records for audit purposes, after which everything is purged.

We use session cookies to keep you logged in and preference cookies to remember layout choices. We do not run advertising or tracking cookies. You can clear or block cookies through your mobile browser settings at any time — doing so will simply end your current session.

Wallet identifiers are stored with encryption at rest. Support agents only see masked versions unless you explicitly grant a deeper lookup during a live support session. Transaction data in transit between our system and the wallet provider travels over encrypted channels.

Your account remains active and data is retained as long as the account exists. If you want data removed, you need to request account closure through support. We do not automatically delete accounts based on inactivity alone, but we may reach out to confirm your preferences.

Yes. If we detect unauthorised access to personal data, we notify affected account holders by email and in-app message as quickly as possible. The notification includes what data was involved, what we are doing about it, and any steps you should take on your side.

Our core data handling stays consistent, but service availability depends on your local law and eligible regions. If access restrictions apply, we will tell you at login. We update this policy when regulations or internal processes change and notify you through email.

Open live chat, select the account or data category, and tell the agent which field needs updating — for example a new phone number or a corrected name. After identity verification through your linked bKash, Nagad or Rocket number, the update is applied and confirmed back to you.

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